Line managers make or break changesOn 6 Nov 2001 in Personnel Today Line managers can make or break attempts to improve public services,according to the director of people and development for the Audit Commission. Trish Longdon said the Government’s election pledge to transform publicservices had placed the public sector under increasing pressure to change. She told delegates that HR must inform line managers of what theirorganisation wants to improve and why change is necessary. She said, “We have to communicate. What matters to people is what theirmanager tells them. We have to engage managers and they have to engage theirstaff. Our line managers can make or break change.” Longdon explained that managers need to be trained and developed if radicalimprovements to the way services are delivered are to be achieved. “If you do not invest in change not just money but people’s time, itwill not happen,” she said. She stressed that transformation of public services needs to be supported bystrong leadership and a commitment throughout the organisation to see theprocess through. “There is an abundance of evidence which shows that if you set targetsand then ignore them so will everybody else,” she said. Longdon told delegates to focus on what areas they want to improve and nottry to improve all service areas at once. “People who understand people development and understand their staffshould be involved at a strategic level when polices are being developed,”she said. Comments are closed. Related posts:No related photos. Previous Article Next Article
Home » News » Agencies & People » Hello? Is anybody there? previous nextAgencies & PeopleHello? Is anybody there?New research finds that agents ignore 1 in 3 leads… and they take rather too long to reply to emails.The Negotiator10th September 20160828 Views New research by the lead control system Callwell has found that agents take an average of seven working hours and 11 minutes to respond to email leads – with a significant 36 per cent not being responded to at all within two working days.“It’s become so ‘normal’ for branches not to deal with some leads at all that potential clients clearly remember those that do respond – and respond quickly,” says Callwell Managing Director, Mal McCallion (left).“Not only does an immediate response mean you catch the potential client instantly – and don’t have to waste hours leaving or responding to messages with or from them – your impressively swift call could also make the difference between you winning an instruction or letting a competitor do so.”Callwell’s data backs up a Rightmove 2016 survey which found that 39 per cent of their email leads weren’t dealt with inside 24 hours. If a business does not get back to the client within a day, Callwell’s figures suggest, only 3 per cent are likely to call them on day two.The average response time of agents that use Callwell, by contrast, is 48 minutes and 100 per cent of leads were responded to.Greg Tsuman (right), Lettings Director of Martyn Gerrard says, “Callwell has made a huge difference to our business. It helps us enhance customer service experience – and we get to the leads much faster than any of our competitors.”“There’s no doubt that Callwell can help quality agents win more business, at stronger fee rates, by harnessing the control that the system provides across every branch in an agent’s network,” adds Malcolm McCallion. “We’re here to ensure that the best agents consistently win more business at proper commissions, based on the demonstrable speed and control of their lead response.”Callwell was created in 2013 by Rob Wellstead and relaunched to the wider estate and letting industry in 2016, following its discovery by industry leader Bob Scarff. In partnership with start-up expert Mal McCallion, Rob and Bob have created PropTech Solutions, a venture dedicated to bringing cutting-edge and easily applicable technologies to the property market.For more information please contact Mal McCallion on 0777 9099 782 or [email protected] response times research email response times September 10, 2016The NegotiatorWhat’s your opinion? Cancel replyYou must be logged in to post a comment.Please note: This is a site for professional discussion. Comments will carry your full name and company.This site uses Akismet to reduce spam. Learn how your comment data is processed.Related articles Letting agent fined £11,500 over unlicenced rent-to-rent HMO3rd May 2021 BREAKING: Evictions paperwork must now include ‘breathing space’ scheme details30th April 2021 City dwellers most satisfied with where they live30th April 2021
Kingsmill has spotted a gap in the market and filled it with a new smooth loaf, baked with oats and wheat, branded Oatilicious. The firm said it has looked to what’s popular within the breakfast cereal market and has applied it to bread. “Oat-led products, combining the goodness of wholegrain oats with great taste, are already popular in other categories, but Kingsmill Oatilicious is the first branded loaf of its kind in the bread category,” said Michael Harris, Kingsmill marketing controller. Hitting the shelves this month, the loaf will be supported by a £1.3m marketing campaign. Looking at the health trend, research by Kingsmill revealed that 22% of food choices are made with health benefits in mind. However, as Kingsmill believed the health benefits of oats are well-known to consumers, it felt it should concentrate on the ’taste’ message when marketing.The loaf has been developed to fit into the ’healthier white’ segment of the market, now worth £186.5m (source: Nielsen).Taste tests showed consumers’ opinion of the product improved once they had tasted it, compared to their perception of what it might be like beforehand.