Roberto Martinez described his team’s 2-1 triumph at QPR as his most satisfying win since taking over as Everton manager.The Merseysiders, who went out of the Europa League against Dynamo Kiev in Ukraine on Thursday, were victorious at Loftus Road courtesy of Aaron Lennon’s 77th-minute goal.“It was probably our most satisying win since I’ve been at Everton for many reasons,” Martinez said.“The amount of emotions we shared on Thursday, we got back really late and this season we have found it difficult to get a win after European games.“We are adapting to being a team that is competing in Europe and in domestic competitions.“We had to cope with the goalscoring threat Queens Park Rangers are going to throw at you. It wasn’t a day for a technical performance – we had to be a strong group of players.”Martinez added that Everton striker Arouna Kone will be assessed after suffering what looked like a nasty knee injury, while Romelu Lukaku is nursing a hamstring strain.See also:Everton condemn QPR to another home lossFollow West London Sport on TwitterFind us on Facebook
Vodacom, First National Bank and Sanlam have been voted tops in an annual consumer satisfaction survey.The survey with a moniker bigger than a mouthful – the “internationally measurable consumer satisfaction index research in the long-term insurance, telecommunications and banking sectors”, or the SAS index survey – was conducted by South African Satisfaction (SAS) Index in partnership with the Department of Trade and Industry (DTI).The survey measured some 27 critical drivers of “customer satisfaction and delight”. Some of these included quality and efficiency of staff, general attitude of staff and whether client information is kept up to date.The survey is an annual initiative designed to encourage competitiveness across industries. According to the DTI, it is unlike similar benchmark offerings and is comparable to similar surveys in the US and Europe – such as the American (ACSI) and European (EPSI) studies. It is the third year running that the survey has been conducted.View the full resultsof the survey.See comparable statistics (US and UK).Results indicate that South African customers are more satisfied than their counterparts in Europe and America. However, the DTI says this may be because South African consumers “have lower expectations”, suggested by a recent consumer survey conducted by the department.The DTI says the survey raises important issues about the level of consumer protection and awareness in South Africa. The results clearly show low levels of awareness about consumer rights, and limited support mechanisms to promote consumer activism and protection on the ground.Of consumers surveyed 55% did not know any consumer rights at all, 85% asked for more information on consumer rights, 79% did not know of any consumer rights organisations and only 2% belong to a consumer NGO. The DTI says this “poses a challenge to all government, industry and consumer activists to improve services and raise consumer awareness of their rights and expectations”.Improvement across the boardThe survey shows that overall improvement has been seen in all the sectors:TelecommunicationsLooking at the industries individually, the ranking of the players in the telecommunications industry remained consistent. However, the industry as a whole showed a 5.5% point improvement.Although Telkom showed a substantial improvement ahead of the launch of the second fixed-line operator, it is not yet delivering the same level of performance as the more competitive cellular industry. On the brighter side, the survey shows that Telkom is doing significantly better than the telecommunication industry in both Europe and the US in satisfying its customers.Vodacom and MTN continue to lead the telecommunications field, but Cell C is well on track to challenge the more established players on service levels. Vodacom and MTN are producing the sort of satisfaction levels that one would expect from global players, making their results even more significant.Banking industryAccording to the DTI, the banking results confirm the success of its investment in the SAS index to improve service levels. Significant levels of improvement were reported by all of the big four banks. FNB and Standard Bank still scored higher than Nedbank and ABSA, with their improvements setting a new benchmark for competitors in the banking industry. As was the case last year, South African banking customers remain more satisfied than banking customers in America and Europe.Long-term insurance industryThe DTI says the better banking and telecommunications service levels may be one of the reasons for the new entrant, the long-term insurance industry, trailing behind banking and telecommunications as far as customer satisfaction is concerned. Little separated the top long-term insurance performer (Sanlam) from the least well received (Liberty Life) – a result the DTI attributes to the highly competitive nature of the industry.The department says the study will be rolled out across all major industries in South Africa in the near future, providing local and international comparisons to fuel the ongoing drive of local businesses to achieve world-class customer satisfaction.SouthAfrica.info reporter
Former Madhya Pradesh Chief Minister late Arjun Singh’s wife Saroj Kumari on Tuesday moved a court here, alleging that her sons Abhimanyu Singh and Ajay Singh were harassing her and had forced her out of her house. A Congress leader, Ajay Singh is the Leader of Opposition (LoP) in the Madhya Pradesh Assembly. Ms. Kumari, 83, filed the complaint under the Protection of Women From Domestic Violence Act in the court of judicial magistrate Gaurav Pragyan. To file the complaint, she personally visited the court along with her daughter Veena Singh and NRI industrialist Sam Varma. The magistrate ordered issuance of notices to the respondents, and listed the matter for hearing on July 19.“My sons Abhimanyu Singh and LoP Ajay Singh indulged in domestic violence against me and forced me out of my own house. They have also refused to take care of my maintenance which compelled me to approach the court,” the complaint said. It also named Suniti Singh, Ajay Singh’s wife. Ms. Kumari’s lawyer Dipesh Joshi said his client had also requested the court to grant her ex-parte relief (relief before hearing the respondents) so that she can return to her house in Bhopal. In a media statement too, Saroj Kumari reiterated her allegations. Having been forced out of her own house, she has to live live in an apartment in Greater Noida, she said. Her husband served the Congress his entire life and ensuring protection of women and assisting helpless persons was a matter of principles for him, she said.“But my son Ajay Singh has set aside these principles of the Congress and forced me out of my own house. At this age I have to leave my own home to live in different places. It is not only against the principles of Congress party but also defines the character of the man, who is all-powerful and the leader of opposition,” she said.“I have urged the court to help me so that I can live in my own house and also requested it to issue orders for eviction of Ajay Singh from that house,” the statement read. When contacted, Ajay Singh told PTI that he would reply to any notice pertaining to the complaint when he receives it. Speaking to reporters later, Ajay Singh termed the complaint as “BJP’s conspiracy”.Whenever he gave notice for no-confidence motion against the BJP government, such things happened, he said. The last time he had moved the motion, a Congress MLA defected to the BJP at the last moment, he said. Singh recently submitted a notice to the Assembly secretariat for a no-confidence motion in the coming monsoon session.